(VAS)/Rework Operations Supervisor

Teleflex•Olive Branch, MS

About The Position

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com. Global Operations - Global Operations is a complex and diverse organization within the company which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global Operations Enterprise Excellence journey. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.Position SummaryResponsible for the assignment and prioritization of work within the marrying, kitting, returns, rebox, rework, and other value-add service areas. This includes oversight of all kitting, rework, and returns-related activities aligned with build and ship priorities. Accountable for all aspects of employee performance management, including coaching, development, and training opportunities for direct reports. Drives goal achievement, production and returns output, quality, and safety by fostering an agile mindset and a culture of accountability. Collaborates cross-functionally, sets goals, solves problems, and builds high-performing teams through data-driven, analytical decision-making.

Requirements

Bachelor’s degree preferred
3-5+ years of professional supply chain or warehouse operations experience exhibiting leadership capability, preferably within the healthcare/medical/medical device industry
Must have knowledge of Human Relations, analytical, leadership skills, system oriented and develop a working knowledge of the mechanics of technologies and processes within his/her organization. Analytical skills include monitoring and trending of internal and external data. Strong SAP background.
Must have demonstrated ability to identify trends in data and provide problem statements and provide input to solutions.
Must effectively interrelate with all disciplines that share in responsibilities of his/her organization. Typical working relationships would be with Inbound, Outbound, Manufacturing, Accounting, Quality, Purchasing, special projects as necessary and Human Resources. Frequency level is on an “as needed” basis.

Nice To Haves

Medical device industry experience is preferred. Prior returns processing or reverse logistics experience is a plus.

Responsibilities

Directs Operations activities and teammates for one or more functions within NADC.
Performance management of all direct reports, including timely performance reviews & ongoing feedback and attendance for the factory and stockroom.
Mentor, develop and address training opportunities for all direct reports.
Execute the production, kitting, rework, rebox, and returns schedule to meet customer needs based on customer backlog, and meet commit dates for completion.
Understand production planning and execution to ensure processes are running at maximum efficiency and planning is maximizing output with all factors considered.
Provide engineering support to create Builds of Materials, routings and continued process and procedure development and implementation.
Understand Quality requirements associated with med device kitting, marrying, returns, rework, rebox, and any other value add activities to include but not limited to such areas as validation and quality management system requirements.
Ensure the accurate processing of all transactions based on Company policies and procedures as it relates to the kitting function and setup process.
Responsible to assign work to employees with the appropriate skill level
Oversee jobs through the complete production, rework, and returns process.
Clear ownership of RGA and disposition workflows.
Clear ownership of rework routing accuracy.
Clear ownership of service level agreements for return turnaround time.
Maintain high quality products and manage quality, rework, and returns issues.
Ensure a safe work environment and be the lead within manufacturing to implement, meet and ensure 6S initiatives.
Ownership of 6S audits
Daily capacity planning for kitting and returns.
Hour-by-hour tracking and tier 1 visual management.
Labor balancing across VAS and returns during demand spikes.
SAP and BY transaction accuracy tied to inventory integrity.
Error-proofing steps for kitting BOM accuracy and batch control.
Daily reconciliation expectations for WIP.
First article inspections for kitting builds.
Sampling plans for rework and returns inspection.
Documentation requirements for med device traceability.
Responsible for implementing corrective action for errors in the manufacturing, rework, or returns process.
Responsible for MRB process relating to manufacturing, rework, or returns issues that occur in the process.
Support and follow all standards related to Teleflex various Quality Management Systems. These systems may include, but are not limited to, quality, the environment, health, safety and security.
Root Cause Analysis: Resolve complex issues impacting the marrying, kitting, returns, rework, rebox, and any other value add, rework, or returns services process, and/or customers. Complete investigations to identify the root cause. Resolve cross functional issues with multiple departments, Design, and suppliers. Document each issue with result data and recommended action plan. Find temporary solutions to issues when essential to sustain safety, quality and delivery. Provide feedback on complex issues to the appropriate or responsible party.
Implement permanent Countermeasures: Work with marrying, kitting, returns, rework, and any other value add, rework, or returns services, Design, and suppliers to apply the change points. Recommend a permanent countermeasure which could include (but is not limited to) a design change or a modification process. Utilize PDCA (Plan-Do-Check-Action) to confirm countermeasure effectiveness.
Support production, rework, and returns processes to ensure optimal efficiency to ensure optimal line efficiency (minimizing downtime).
Identify process improvement within the marrying, kitting, returns, rework, and any other value add, rework, or returns services process flow.
Participate in new marrying, kitting, returns, rework, and any other value add, rework, or returns services initiation projects.
Run Daily Start-up meeting structure and remain accountability routines.
Maintain all training matrices and cross-training depth.
Coaching and corrective actions.
Owns all VAS standard work.
Owns upkeep of all KPI’s for VAS division.
Cross functional interaction with other departments, Design, and suppliers.
Perform all other duties, as assigned