Van Driver - On Call

OTH Hotels Resorts • Birmingham, AL

111d

About The Position

At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Van Driver, you’re often the first and last impression our guests have of us. Your role is more than just transporting guests; it’s about setting the tone for their stay with warmth, safety, and genuine care. This isn’t just about driving from point A to point B. It’s about creating moments of ease and comfort, offering a friendly conversation, a helpful tip about the area, or simply a safe, smooth ride. Every mile you drive is a chance to make someone’s journey brighter. You are more than a driver—you’re an ambassador of our brand. With the Unscripted Hospitality mindset, you transform routine transfers into experiences guests will remember long after their trip.

Requirements

• A courteous and safety-focused individual who understands the importance of making a positive first impression.
• A confident driver with a valid driver’s license and a clean driving record.
• Able to successfully pass a Motor Vehicle Report (MVR) screening as part of employment qualifications.
• Someone who enjoys interacting with people and creating friendly, genuine connections.
• Reliable, punctual, and able to work independently while managing time effectively.
• Comfortable with flexible schedules, including early mornings, evenings, weekends, and holidays.
• Physically capable of assisting guests with luggage (lifting up to 50 lbs).
• Able to communicate in basic English; bilingual abilities are a plus.

Nice To Haves

• Prior experience in driving hospitality shuttles, commercial vehicles, or similar roles is preferred but not required.

Responsibilities

• Safely transport guests to and from designated locations (airport, local attractions, hotel property) in a timely manner while ensuring their comfort.
• Greet all guests with warmth, courtesy, and a professional demeanor, creating a positive and welcoming first impression.
• Assist guests with luggage, packages, or other items as needed.
• Maintain cleanliness and presentation of the van, both inside and out, ensuring it is guest-ready at all times.
• Monitor and log mileage, fuel, and maintenance needs, promptly reporting any mechanical issues or safety concerns.
• Follow all traffic laws, hotel policies, and safety procedures, ensuring a secure environment for guests.
• Offer helpful local information and recommendations when appropriate, adding a personal touch to the guest experience.
• Collaborate with front desk and other departments to coordinate shuttle schedules and guest transportation needs.
• Conduct daily inspections of the vehicle, including checking fluid levels, tire pressure, and ensuring all safety equipment is functional.
• Handle guest inquiries or requests with courtesy, escalating concerns when necessary to ensure satisfaction.

What This Job Offers