Value Engineer

Proton.ai • Cambridge, MA

100d

About The Position

Proton is leading a revolution in the wholesale distribution industry, which has been left behind in terms of technology. With AI-powered sales software, Proton is making it easier for distributors to anticipate customer needs and modernize the distribution industry. The company has seen significant success, with distributors using Proton experiencing a 10x ROI, faster new hire ramp-up, and happier sales teams. After raising a $20M Series A in 2022, Proton is focused on driving customer growth and is looking for a Value Engineer to join their Customer Experience team. This new role is designed to help customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design.

Requirements

• Experience in a post-sale, solutioning, or technical consulting role in SaaS
• Comfortable analyzing customer data and turning insights into action
• Ability to distill complexity into a clear narrative for both technical and non-technical audiences
• Proactive, collaborative, and eager to build new ways of working

Nice To Haves

• Experience with CRM workflows
• Experience in B2B sales operations
• Experience in distribution businesses

Responsibilities

• Develop a library of value frameworks, metrics, and configuration playbooks by vertical and use case
• Partner with CSMs and PMs to analyze customer adoption trends, share insights, and identify opportunities to close value gaps
• Lead the design of tailored product configurations aligned to each customer’s workflows and goals
• Build and maintain customer-facing dashboards (e.g., in Looker) that surface usage patterns and ROI
• Create reusable tools and templates to support consistent value delivery across the CX team
• Collaborate with Product and Client Engineering to align on customer needs and influence solution design

Benefits

• Competitive salary and stock options
• Unlimited PTO + 10 company holidays
• 401k with 3% company contribution
• Medical, dental, and vision insurance (100% coverage on one medical plan)
• 12 weeks fully paid parental leave (for all parents, including adoptive/foster)
• Annual company-paid offsites
• Professional Growth Fund for learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees