Value-Based Care Operations Lead

Cardiovascular Associates of America

1d

About The Position

The Value-Based Care Operations Lead is a non-clinical leadership role responsible for overseeing patient engagement and enrollment operations that support CVAUSA’s value-based cardiovascular care programs. This role provides operational insight, performance monitoring, and frontline team leadership to ensure engagement workflows function efficiently, consistently, and at scale.

The Operations Lead partners closely with Clinical Managers and operational stakeholders to support the development of performance metrics, reporting, and scorecards related to engagement, enrollment, and administrative throughput. While this role contributes operational insight into clinical performance metrics, Clinical Managers retain responsibility for implementing and overseeing clinical strategies, care delivery, and clinical performance improvement informed by this data.

The Operations Lead manages and supports front-line, non-clinical staff responsible for patient engagement and enrollment activities, enabling clinical teams to focus on delivering high-quality, value-based cardiovascular care.

Requirements

• Bachelor’s degree in healthcare administration, business, public health, or a related field required.
• Prior experience leading or supervising front-line, non-clinical teams required.
• Strong operational leadership and people management skills.
• Analytical ability to interpret operational data and performance metrics.
• Ability to influence and collaborate with clinical leadership without direct clinical authority.
• Excellent communication and organizational skills in distributed or remote environments.
• Proficiency with EHRs, CRM or engagement platforms, scheduling systems, reporting tools, and Excel or BI tools.
• Adaptability and continuous-improvement mindset aligned with value-based care principles.

Nice To Haves

• Experience in patient engagement, enrollment operations, care coordination, or ambulatory practice operations preferred.
• Experience working in value-based care, physician-led organizations, or multi-site healthcare environments strongly preferred.

Responsibilities

• Oversee day-to-day non-clinical patient engagement and enrollment operations, including outreach, intake coordination, and administrative workflows.
• Lead front-line engagement activities such as inbound/outbound calls, SMS triage and routing, mailers, and related patient communications.
• Ensure engagement operations are timely, accurate, and aligned with service standards and program requirements.
• Provide direct leadership and operational oversight for Patient Engagement Specialists.
• Set expectations for productivity, quality, documentation, and service delivery; support onboarding, training, and scheduling.
• Address performance or workflow issues and escalate as appropriate while supporting resolution.
• Support the development and maintenance of engagement, enrollment, access, and administrative performance metrics.
• Generate, analyze, and distribute daily, weekly, and monthly operational reports and scorecards.
• Identify trends, risks, and opportunities related to patient engagement performance and administrative throughput.
• Partner with RN Managers and clinical leadership to align engagement operations with clinical objectives.
• Provide operational data and insights to support clinical performance discussions and planning.
• Maintain clear role boundaries by supporting insight and operational execution without directing clinical care or clinical strategy.
• Monitor engagement and administrative workflows to identify inefficiencies, bottlenecks, or capacity constraints.
• Partner with leaders to recommend process improvements and workflow refinements.
• Support staffing and capacity planning tied to growth, volume changes, and new initiatives.
• Reinforce adoption of CVAUSA operational playbooks, standards, and best practices.
• Participate in special projects related to performance improvement, growth initiatives, and value-based care innovation.
• Collaborate with practice administrators and operational leaders to support consistency and continuous improvement across the CVAUSA network.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees