Value-Added Services Manager

Thyssenkrupp • Wallingford, CT

113d • $123,000

About The Position

The Solution Sales & Value-Added Services Manager is responsible for driving solution-based selling, enhancing technical expertise in key market segments, and fostering collaboration across sales, operations, and procurement. This role is critical in enabling customers to accelerate performance and increase value by delivering innovative, high-quality, and cost-effective solutions. The ideal candidate will lead strategic initiatives to expand the value-added services portfolio, coach sales teams on consultative selling, and establish partnerships with subcontractors to enhance capabilities.

Requirements

• 2+ years of sales management experience.
• 5+ years of experience in industrial or value-added sales.
• Strong technical sales skills and ability to work in a cross-functional team environment.
• Proven ability to engage and communicate effectively with internal stakeholders and customers.

Nice To Haves

• Bachelor's degree in Engineering, Metallurgy, or a related technical field.
• Experience in metallurgical sales and/or metal fabrication processes.
• 2+ years of experience managing value-added sales teams or service programs.
• Experience working with Salesforce or similar CRM platforms.
• Understanding of contract management and business development principles.
• Ability to liaise with senior executives to align sales strategies with corporate objectives.

Responsibilities

• Develop and execute long-term, profitable growth strategies for near-net shapes (NNS) and value-added services.
• Lead the integration of solution selling principles, equipping teams to deliver consultative, value-driven sales.
• Identify and develop high-potential customers in collaboration with the Outside Sales team.
• Target large OEMs, Tier 1s, Tier 2s, and key focus accounts across multiple market segments.
• Build and mentor high-performing sales and leadership teams focused on solution-driven customer success.
• Contribute to business planning at the senior management level to develop sales and market strategies.
• Prepare sales forecasts and establish targets in areas such as product mix, sales volume, market share, and business development.
• Identify customer challenges and develop tailored solutions that enhance efficiency, reduce costs, and increase value.
• Work closely with regional and district sales teams, procurement, and operations to drive seamless execution.
• Provide manufacturing expertise in equipment, tooling, programming, technical support, product quality, industry intelligence, shop rates, capacity, segments, bottlenecks, and vendor development.
• Strengthen relationships with customers by delivering innovative solutions that optimize performance.
• Provide technical presentations to explain products and services to customers.
• Develop pricing and discount strategies to maximize sales revenue.
• Plan for product modifications to meet consumer demands and help clients solve problems with product usage.
• Identify and engage subcontractors to expand value-added service capabilities.
• Partner with procurement to secure competitive outsourcing options and streamline supply chain processes.
• Lead scrap reduction initiatives and process improvements to enhance efficiency and profitability.
• Ensure safety, compliance, quality, and Lean manufacturing principles are embedded in all value-added operations.
• Make recommendations to improve manufacturing processes.
• Secure orders, guarantee product standards, and ensure timely product delivery.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees