Value -Added Service Coordinator

ITS Logistics • Fort Worth, TX

78d • $22

About The Position

ITS has an immediate opening for a Value-Added Service Coordinator at our Corporate office in Fort Worth, TX. Responsibilities include but are not limited to: To provide a professional level of care to all special projects, coordinating projects with clients, operations, and clerical team, developing rates for larger projects up to a predetermined threshold, providing weekly status updates on ongoing projects to management, proactively identifying and communicating areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc. Setting up work areas for projects, ensuring all supplies etc. are prepped and ready in advance, working with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project, working with operations management to arrange manpower, setting up work methods for projects and ensuring team members perform accordingly, setting productivity expectations and monitoring status, conducting quality audits, reporting results to operations management, ensuring work areas are clean and organized at all times, working with operations management to ensure projects are accurately and completely billed, filling out returns inbound tally sheet, separating damage from good product, inspecting product, always working in a 'lead by example' manner, performing small projects independently, and working as part of the team on larger projects.

Requirements

• Knowledge of standard inventory control procedures for the industry, shipping and receiving procedures
• Good verbal and written communication skills
• Good computer skills specifically with Excel, Word and Email
• High school education or equivalency, higher education preferred
• Regular manual labor including lifting, placing, packing and numerous repetitive tasks depending on the project

Responsibilities

• Provide a professional level of care to all special projects
• Coordinate projects with clients, operations, and clerical team
• Develop rates for larger projects up to a predetermined threshold
• Provide weekly status updates on ongoing projects to management
• Proactively identify and communicate areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc.
• Set up work areas for projects
• Ensure all supplies etc. are prepped and ready in advance
• Work with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project
• Work with operations management to arrange manpower
• Set up work methods for projects and ensure team members perform accordingly
• Set productivity expectations and monitor status
• Conduct quality audits
• Report results to operations management
• Ensure work areas are clean and organized at all times
• Work with operations management to ensure projects are accurately and completely billed
• Fill out returns inbound tally sheet
• Separate damage from good product
• Inspect product
• Always work in a 'lead by example' manner
• Perform small projects independently
• Work as part of the team on larger projects

Benefits

• Hourly Rate: 22.00

What This Job Offers

• Industry: Truck Transportation
• Education Level: High school or GED