Valet Traffic Coordinator - Mayo Clinic, Rochester - weekdays

Towne Park•Rochester, MN

2d•$21•Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $20.50 per hour. Work Schedule: The work schedule for this position is weekdays between the hours of 8am and 8pm. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas as directed while providing exceptional hospitality services. The Traffic Coordinator is also responsible, as directed, for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, is also responsible for upholding sites management teams parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Requirements

High school diploma or general education degree (GED)
Must be at least 18 years of age
one to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED
Knowledge of traffic and valet procedures
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Customer service experience preferred
Register/Computer experience preferred
Must be able to drive manual transmission and perform parallel parking

Nice To Haves

Customer service experience preferred
Register/Computer experience preferred

Responsibilities

Directs vehicular traffic while providing attentive, friendly service to all patients/guests.
Assists marketing department with the marketing efforts targeted to exciting clients.
Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
Uses guest last name at all times when appropriate.
Maintains accuracy and composure while under pressure.
Appropriately uses salutation of the day and welcome guests to the location.
Uses proper Towne Park phone etiquette.
Assists guests with directions and all other inquiries.
Stands while serving guests.
Provides information about surrounding area as well as main attractions to guests as needed.
Protects guest confidentiality in accordance with HIPPA requirements.
Collects data in accordance with parking operations, if applicable.
Obtains information about daily events and rates to be charged.
Maintains claim checks and guest folio archives.
Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
Other duties as assigned.

Benefits

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
Employees are also able to enroll in the company’s 401k retirement savings plan.

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