About the position
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.
Responsibilities
- Ensures that the guest/patient service experience is delivered consistently on all shifts.
- Effectively participates in 'The Show' and delivers 'Aggressive Hospitality' to guest/patients.
- Checks in arriving guest/patients and explains vehicle parking and retrieval procedures.
- Conducts an effective room presentation when providing bell services for hotel guests.
- Is engaged in the hiring processes to ensure the best people are selected for the location.
- Recognizes great performance and provides opportunities for top performers to learn and grow.
- Develops cohesive working relationships with the clients' staff members.
- Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping.
Requirements
- Bachelor's degree from a four-year college or university.
- A valid driver's license and clean driving record.
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
- One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience.
- Knowledge of GSA procedures.
- Must be able to drive manual transmission.
- Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines.
- Demonstrated work ethic, drive, energy, and persistence to achieve goals.
- Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
- Written and verbal communication skills to effectively address all levels within the organization.
- Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
- Must be able to speak, read and write Standard English language.
- Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
- Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails.
Benefits
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- 401k retirement savings plan
