Four Winds Casinos Career Site-posted 2 days ago
Entry Level
Onsite • South Bend, IN

SUMMARY: Responsible for the safe operation and transport of vehicles on property in accordance with established policies, procedures, and controls. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Assists guests promptly and courteously in valet and coat check areas. Collects, stores, tracks and returns items, including promotional items, dropped off by guests. Greets arriving guests outside under the Porte Cochere Enters and updates guest information in the database. Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property. Picks-up vehicles from the valet lot, in accordance with established safety guidelines. Effectively communicates with the Supervisor on duty. Promptly clears canopy area of cars to be parked. Communicates Valet operation and Shuttle information to the Supervisors and team. Presents a clean, neat and well-groomed appearance. Ensures a maximum level of guest service and satisfaction is achieved and maintained. Held accountable for the accuracy and thoroughness of departmental records and reports. Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible. Assist with other Support Services duties as assigned. Performs other job-related duties as directed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assists guests promptly and courteously in valet and coat check areas.
  • Collects, stores, tracks and returns items, including promotional items, dropped off by guests.
  • Greets arriving guests outside under the Porte Cochere
  • Enters and updates guest information in the database.
  • Parks vehicles in designated areas of the property, then accurately records the location of the vehicle onto a valet receipt, which is attached to the appropriate keys and stored in the Valet office until the guest is ready to leave the property.
  • Picks-up vehicles from the valet lot, in accordance with established safety guidelines.
  • Effectively communicates with the Supervisor on duty.
  • Promptly clears canopy area of cars to be parked.
  • Communicates Valet operation and Shuttle information to the Supervisors and team.
  • Presents a clean, neat and well-groomed appearance.
  • Ensures a maximum level of guest service and satisfaction is achieved and maintained.
  • Held accountable for the accuracy and thoroughness of departmental records and reports.
  • Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
  • Assist with other Support Services duties as assigned.
  • Performs other job-related duties as directed.
  • High school diploma or general education degree (GED) preferred.
  • Must possess a valid driver’s license from the state, as well as a good driving record.
  • Physical endurance and stamina, as well as effective communication skills required.
  • This position requires a Level 4 Gaming License.
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
  • Ability to respond to common inquiries from other employees or guests.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense reasoning to variety of situations.
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