Valet Supervisor

GCA Services Group-posted 9 months ago

Full-time • Mid Level

Oklahoma City, OK

Administrative and Support Services

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The Valet Supervisor oversees the daily operations of the valet service, ensuring excellent customer service, efficient vehicle handling, and the safety and security of vehicles. This role involves managing a team of valet attendants, maintaining high service standards, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in valet or parking management.

Lead, train, and supervise a team of valet attendants, ensuring they provide prompt and courteous service to all guests.
Greet guests warmly and assist them with their vehicle needs. Handle customer complaints and issues, ensuring a positive experience.
Coordinate the daily valet operations, including scheduling, assigning tasks, and managing workflow to ensure efficient vehicle handling and parking.
Monitor the handling and parking of vehicles to ensure the safety and security of guest vehicles. Implement and enforce company policies and procedures regarding vehicle safety.
Provide ongoing training to valet attendants on customer service, safety procedures, and operational standards. Evaluate staff performance and provide feedback for improvement.
Conduct regular inspections of the valet area to ensure cleanliness, organization, and adherence to service standards.
Serve as a liaison between valet staff, management, and other departments. Ensure effective communication of any issues, updates, or changes in procedures.
Address and resolve any operational or customer service issues that arise, taking a proactive approach to prevent future occurrences.
Maintain accurate records of valet operations, including vehicle logs, incident reports, and employee performance. Prepare reports on service quality and operational efficiency.
Oversee the inventory of valet supplies and equipment, ensuring availability and proper maintenance.

High School Diploma or equivalent required.
Minimum of 2-3 years of experience in valet services, parking management, or a related customer service role.
Supervisory experience is preferred.
Excellent customer service and communication skills.
Strong leadership and team management abilities.
Ability to handle high-pressure situations and resolve conflicts effectively.
Good organizational and multitasking skills.
Knowledge of vehicle handling and safety procedures.
Proficient in using valet management software and tools.
Valid driver's license and clean driving record.

Comprehensive benefits package.

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