VALET SUPERVISOR

Ace Parking Management • Burbank, CA

352d • $18 - $19

About The Position

As a supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client's facility in top shape. You will perform various job responsibilities, including those embodied by our company core values as follows. Accountability * Supervise parking attendants and ensure that all duties are completed according to company standards. * Assist with implementing work schedules and assignments. * Oversee daily cash handling procedures and submit accurate reports of collections. * Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations. * Promote a culture of professionalism, accountability, and exceptional customer service among the team. * Accountable for the cleanliness and appearance of the parking area. * Contribute to the development and implementation of park policies and procedures. Profitability * Accountable for meeting or exceeding established performance targets. * Order and maintain a supply of necessary materials and equipment. Exceptional Service * Ensure that all signage and markings are visible and clear for customers. * Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility. * Address customer inquiries and complaints in a prompt and professional manner. * Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively. * Inspect parks regularly to ensure they are clean, safe, and well-maintained. * Continuously seek ways to improve service quality and efficiency. Communication * Regularly update upper management on operational challenges. * Foster clear and open communication within the team and with other departments. * Provide training to workers on safety regulations, equipment usage, and job duties. Family * Promote teamwork, inclusion, and respect among all staff.

Requirements

• High school diploma or GED.
• 1 year of supervisory experience.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).

Responsibilities

• Supervise parking attendants and ensure that all duties are completed according to company standards.
• Assist with implementing work schedules and assignments.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for the cleanliness and appearance of the parking area.
• Contribute to the development and implementation of park policies and procedures.
• Accountable for meeting or exceeding established performance targets.
• Order and maintain a supply of necessary materials and equipment.
• Ensure that all signage and markings are visible and clear for customers.
• Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
• Address customer inquiries and complaints in a prompt and professional manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Inspect parks regularly to ensure they are clean, safe, and well-maintained.
• Continuously seek ways to improve service quality and efficiency.
• Regularly update upper management on operational challenges.
• Foster clear and open communication within the team and with other departments.
• Provide training to workers on safety regulations, equipment usage, and job duties.
• Promote teamwork, inclusion, and respect among all staff.

Benefits

• $18.50 to $19.00 per hour.
• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees