Valet Supervisor - Ohia Waikiki Studio Suites, Honolulu, HI

Hotel Equities•Honolulu, HI

4h•$22•Onsite

About The Position

The Valet Supervisor oversees daily valet parking operations to ensure a seamless, safe, and courteous arrival and departure experience for hotel guests. This role is responsible for supervising valet associates, maintaining service standards, managing traffic flow, and ensuring the security of guest vehicles while delivering exceptional hospitality.

Requirements

Previous valet or hotel operations experience is required, with prior supervisory or lead experience strongly preferred.
The ideal candidate demonstrates strong leadership, customer service, and communication skills, with the ability to remain calm and professional in a fast-paced environment.
A valid driver’s license with a clean driving record is required, along with the ability to operate both automatic and manual transmission vehicles.

Responsibilities

Leads and schedules valet team members, providing ongoing training, coaching, and performance feedback to ensure service excellence and compliance with hotel standards.
Oversees daily valet operations, including vehicle intake, retrieval, key control, and cash or ticket handling procedures.
Monitors traffic flow and curbside activity to maintain safety, efficiency, and guest accessibility at all times.
Addresses guest inquiries, resolves service concerns promptly and professionally, and works closely with the Front Desk, Bell Services, Security, and Management to coordinate arrivals, departures, and special events.
Ensures all vehicles are handled with care, incident reports are completed accurately, and safety protocols are consistently followed.
Assists with inventory of valet equipment, uniforms, signage, and ensure the valet area remains clean and organized.