Valet Supervisor at The Cherokee Hotel at Harrah’s | Cherokee, NC
About The Position
We are seeking an experienced, customer service focused valet supervisor at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations. As a valet supervisor, you will support both valet and bell operations by guiding the team while on duty. Valet Supervisors are the linchpin to a successful operation and must always maintain a positive and impactful presence Full-Time Position | Open Availability Required Hours and shifts may vary due to business need
Requirements
- High school diploma or GED required
- Six months leadership experience preferred
- Excellent oral and written communication skills
- Ability to handle multiple priorities in a fast-paced environment
- Valid driver's license required
- Candidate must submit to and pass a pre-employment drug screen - oral
- Candidate must submit and pass a gaming Work Permit Application
Responsibilities
- Guide the team's interactions with guests and fellow employees by being a positive role model.
- Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
- Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
- Work collaboratively with the valet team ensure prompt service for every guest.
- Train and develop staff as needed to ensure top-level service and hospitality.
- Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
- Perform ancillary duties as directed.
- Maintain professional appearance of yourself, your team and work area while on duty.
- Give constructive feedback to employees when needed.
- Lead by example in attitude, attendance, punctuality and willingness to do whatever it take to make the team successful.
- Be able to multi-task and prioritize duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
