Valet Supervisor (AM - PM Shifts Available)

The Dalmar•Fort Lauderdale, FL

17h•Onsite

About The Position

Wurzak Hotel Group is looking for a Valet Supervisor that is responsible for providing courteous and competent services while greeting guests at vehicle entry and exit points at the Dalmar & Element Hotel in Fort Lauderdale, FL. The Valet Supervisor is responsible the supervision of the day-to-day activities of the Valet department to ensure that the area runs smoothly and efficiently. While in this role, the ideal candidate should oversee shift activities of all valet operations, maintain communication within department and with the bell desk and security team, resolve concerns and implement resolutions and understand and maintain valet parking systems. Complies with all guest service basics such as uniforms, name -tags and proper guest greeting. Knowledgeable on hotel facilities, the hotel area and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. General Requirements Exhibits a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive. Applies individuality to the effectiveness of the team and organization while building constructive and effective relationships; collaborates to achieve positive results. Demonstrates the courage to accept responsibility and take initiative for the situation/circumstance and see it through. Has the ability to step outside one’s comfort zone and present new ideas and perspectives to create positive outcomes. Exhibits respectful consideration of viewpoints, situations, ideas and others. When situations come up; read, consider all factors and respond appropriately. Exhibits respectful consideration of viewpoints, situations, ideas and others. Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the hotel’s success. Understands the impact ones actions and decisions have on the business; both financially and on customer relations. Puts the guest at the forefront of every decision. Open doors and assist guests/visitors entering and leaving the property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors. Knowledgeable on hotel facilities, the hotel area and services to assist guests as appropriate. Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. Any other task/duties as requested and assigned by management Essential Functions Exhibits a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive. Must be able to park vehicles in designated parking areas. Delivers vehicles to guest when requested. Ensure the guest has a positive and memorable arrival and departure experience. Applies individuality to the effectiveness of the team and organization while building constructive and effective relationships; collaborates to achieve positive results. Demonstrates the courage to accept responsibility and take initiative for the situation/circumstance and see it through. Puts the guest at the forefront of every decision. Any other tasks/duties as requested and assigned by management.

Requirements

Must be 21 years of age or older for this position.
High school diploma or equivalent.
Must be able to drive standard or automatic transmission vehicles with a valid state driver’s license.

Nice To Haves

Two or more years of related experience in a customer service position preferred.
Familiarity with hospitality industry practices preferred.

Responsibilities

Supervision of the day-to-day activities of the Valet department
Oversee shift activities of all valet operations
Maintain communication within department and with the bell desk and security team
Resolve concerns and implement resolutions
Understand and maintain valet parking systems
Comply with all guest service basics such as uniforms, name -tags and proper guest greeting
Knowledgeable on hotel facilities, the hotel area and services to assist guests as appropriate
Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
Impress guests with quality and timely service in a pleasant and friendly manner
Open doors and assist guests/visitors entering and leaving the property
Monitor and direct personal and commercial vehicle traffic on property
Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities
Monitor and maintain safety, security, and cleanliness of parking areas/levels
Report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
Maintain security of vehicles and vehicle keys
Communicate parking procedures to guests/visitors
Park vehicles in designated parking areas
Deliver vehicles to guest when requested
Ensure the guest has a positive and memorable arrival and departure experience
Any other task/duties as requested and assigned by management