MUSC Health Florence - Valet Site Manager

ONSIGHT HEALTHCARE GROUP•Florence, SC

1d•$18•Onsite

About The Position

Valet Team Site Manager Onsight Healthcare has been contracted to support MUSC Health in Florence, South Carolina. Full-time Manager Role w/Benefits | $18/hour plus tips | Monday – Friday | Weekends Off Are you a people-oriented individual with a tenacious work ethic and compassionate personality? Onsight Healthcare is seeking an experienced, hands-on leader to join our team! Step into an exciting career where you'll lead a Valet Team that directly impacts the daily experience of hospital patients, guests, and staff across one of South Carolina's most respected healthcare systems. Why choose to work for Onsight Healthcare? Meaningful Impact - Be part of a supportive team that brings comfort and world-class customer service when most needed. Professional Growth - Develop valuable managerial skills in a dynamic, fast-paced healthcare environment. Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being. As the Site Manager for our Valet Team, you will set the tone for excellence for our healthcare client. You will ensure seamless Valet and Parking Operations across MUSC Health's Medical Center campus, leading and mentoring your Valet Team. You will work closely with hospital administration and your onsite team to ensure every interaction reflects Onsight Healthcare’s “people come first” philosophy. From safety and scheduling to training and client relations, you’ll have a direct hand in shaping the overall experience and operational success of the site. Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our clients' healthcare facilities. Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law

Requirements

A High School Diploma or equivalent is required
Eligible to work for any U.S. Employer
Possess a clean driving record for the past 5 years.
Possesses a valid, in-state, active driver's license (No temp license or permits accepted.)
At least two years of supervisory or management experience required
Must be comfortable/have experience with providing valet services and driving a variety of vehicles
Ability to pass all onboarding screening processes
Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed
Adequately operate apps/technology on a tablet and learn new software that may have to be applied to the daily tasks for this role
Ability to move with urgency and speed
Safely and physically able to lift up to 50 lbs
Will effectively build relationships with hospital staff, patients, guests, and team
Can communicate clearly/effectively and is able to motivate/lead a diverse team
Must prioritize multiple tasks in a fast-paced environment
Ability to work in a standing position for hours at a time in an outdoor environment
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements, including severe cold weather, rain, sleet, snow, and other inclement weather
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service
Must be able to speak, read, and write Standard English

Nice To Haves

Drive a manual transmission (not required but a plus)

Responsibilities

Daily training, coaching, and development of the team
Create and manage the schedule of direct reports
Establish and maintain a friendly working relationship with hospital staff and management
Assist the team with all daily valet services that are required of your team.
Use weekly customer service metric reporting to deliver a white-glove customer service experience
Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative
Will operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check in guests vehicles
Motivate and empower a team to provide world-class hospitality/valet services
Will effectively build relationships with patients, guests, and hospital staff!
Always maintain proper staffing levels to ensure superior customer service and operating standards are met through proper scheduling and “in the moment” coaching of your team
Attracting, hiring, and retaining a diverse team of top talent