Valet Shift Supervisor

Career Center•Placerville, CA

About The Position

DUTIES AND RESPONSIBILITIES Plans and directs the daily operations of the Transportation and Valet Divisions of the Security Department on assigned shift. Maintains appropriate staffing levels in the Transportation and Valet Divisions of the Security Department on assigned shift by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed. Observes activities and procedures of shuttle, limo, and valet employees, to ensure smooth and efficient operation of assigned shift. Operates, parks and retrieves guest vehicles in a safe manner, as needed. Oversees the cost-efficiency, staffing and uniform standards of transportation and valet employees on assigned shift. Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible. Assists in the daily operations of the Transportation Department. Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility. Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained. Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. Acts as a representative of the property, interacting with guests and employees in a courteous, professional manner. Implements departmental and property procedures, then trains, schedules, supervises and evaluates Valet Attendants on assigned shift. Patrols the valet parking lots on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility. Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports. Directly supervises the Leads of the Valet and Shuttle and Limousine Drivers. Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication Performs all other duties as assigned. QUALIFICATION REQUIREMENTS High school diploma or GED required or must possess a two year degree or a minimum of four years related experience and/or training. Two years of supervisory experience required. Strong background in transportation valet with supervisory/managerial experience preferred.

Requirements

High school diploma or GED required or must possess a two year degree or a minimum of four years related experience and/or training.
Two years of supervisory experience required.

Nice To Haves

Strong background in transportation valet with supervisory/managerial experience preferred.

Responsibilities

Plans and directs the daily operations of the Transportation and Valet Divisions of the Security Department on assigned shift.
Maintains appropriate staffing levels in the Transportation and Valet Divisions of the Security Department on assigned shift by selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
Observes activities and procedures of shuttle, limo, and valet employees, to ensure smooth and efficient operation of assigned shift.
Operates, parks and retrieves guest vehicles in a safe manner, as needed.
Oversees the cost-efficiency, staffing and uniform standards of transportation and valet employees on assigned shift.
Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same, whenever possible.
Assists in the daily operations of the Transportation Department.
Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Acts as a representative of the property, interacting with guests and employees in a courteous, professional manner.
Implements departmental and property procedures, then trains, schedules, supervises and evaluates Valet Attendants on assigned shift.
Patrols the valet parking lots on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility.
Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports.
Directly supervises the Leads of the Valet and Shuttle and Limousine Drivers.
Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
Performs all other duties as assigned.