Valet Shift Manager

APC HOSPITALITY LLC•Jersey City, NJ

3d•Onsite

About The Position

Are you a team/shift lead or assistant manager looking to level up your career in a fast-paced, people-first environment? We are looking for a Valet Shift Manager who thrives on delivering exceptional guest experiences and knows how to run a tight, professional operation—even when the pressure is on. Whether you have led shifts in retail, kept things running in a restaurant, or managed a high-volume hospitality team, this is your chance to bring those skills to a new kind of leadership role—one where every day is a chance to drive impact, build a team, and grow your career. Ideal candidate for this role: The ideal candidate for this role is someone with valet and operational experience. Candidate is to have excellent driving safety skills and stellar customer service experience. Someone who promotes and values a team environment and understands the importance of it! The APC Valet Shift Manager ensures safety protocols are followed and traffic flow is smooth at our luxury properties and high-end event locations. We are looking for customer facing hospitality leaders with strong communication and customer service skills. A background in roles such as hospitality, restaurants, retail, manufacturing. Even team leaders from other industries who have experience as shift leads, supervisors, and assistant managers. The purpose of the Valet Shift Manager is to promote an exceptional customer service experience while ensuring the safety of APC team members, vehicles and the building by monitoring and directing the traffic flow of residents, visitors, guests, vendors and building activities. The Valet Shift Manager will be responsible for opening doors, greeting, and shuttling vehicles. The Valet Manager will be responsible for the safety and security of all vehicles and vehicle keys/fobs/etc, as well as, delegating responsibility to valet parking associates to maintain efficient operations.

Requirements

High School diploma
Valid Driver’s License
Must drive stick shift
1-3 years of Supervisor / Assistant Manager or Manager experience
Experience with basic inventory and revenue operations
Adhere to APC location site Standard Operating Procedure (SOP)
High standards for customer service and team accountability
Clear communication skills and ability to multitask. To think preemptively and provide preemptive service
Well-groomed professional appearance
Flexible schedule; ability to provide coverage when needed
Ability to work evening, weekends and holidays as needed.
Ability to work in all weather conditions
Must be able to stand, sit, walk and run for long periods throughout assigned shift
Must be able to lift up to 30lbs
Physical demands described in this job description must be met to perform essential job functions
All other duties as assigned

Nice To Haves

High-end residential or hotel experience on an operational level.
Knowledge of valet operations or previous assistant operations manager role.
Previous experience as a Shift Lead / Supervisor / Assistant Manager / Manager in hospitality, retail, security, manufacturing, restaurants, and other industries.

Responsibilities

The Valet Manager is responsible for opening vehicle and building doors and greeting all incoming and outgoing residents, guests, visitors, etc.
Valet Manager ensures the safety of building by reporting suspicious activity in the valet area.
Using clear communication skills, the Valet Manager will report and document incoming and outgoing vehicles.
Must have professional interpersonal skills like learning resident names and anticipating their needs while maintaining focusing on their team’s performance and vehicle traffic.
The Valet Manager must be able to interact professionally and effectively with fellow team members, other building vendors and building management.
Ensure vehicle and key inventory is always completed.
This position is responsible for overseeing their team’s performance and to maintain optimal operational service levels.