Valet Shift Lead - Dallas, Texas

LAZ Parking • Dallas, TX

272d • $10

About The Position

The Valet Lead oversees the Valet operation, under the direction of the location Manager to ensure the staff create a welcoming atmosphere for our customers and clients. Valet Lead will support the operation policies and procedures.

Requirements

• Valid Driver's License- 2yrs
• High school diploma or GED preferred.
• Strong customer service experience.
• Parking and/or hospitality industry experience is preferred but not required.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Serves as a liaison and primary point of contact for client, operation management and staff.
• Promote good customer relations by consistently providing First Class Customer Service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greets and assists customers in a friendly manner (e.g., ideally by name) in a timely and professional manner.
• Resolves customer service issues or questions as needed; processes and reports any customer issues in the event of accidents or incidents on a shift.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Provides operational technical training as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.
• The Valet Lead will be expected to work varying hours including weekends, evenings, nights, Holidays and special events, etc. as needed.

Benefits

• Compensation: $10/ hr PLUS Tips
• Referral Bonus: $200 for EACH person you refer
• Paid training: No experience? We have you covered!
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!
• Competitive salary

What This Job Offers

• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED