Valet Services Supervisor

Shakopee Mdewakanton Sioux Community • Prior Lake, MN

72d

About The Position

Join our premier casino resort and entertainment destination as a Transportation Service Supervisor ensuring all guests have a memorable experience. This role involves supervising valet and shuttle bus operations, ensuring effective guest service, handling guest issues, and protecting up to 1,000 guest vehicles. You will also drive shuttle buses and vans as needed.

Requirements

• Any combination of valet operation experience, shuttle bus service, and/or supervisory experience totaling two years.
• Valid Class B (CDL) driver's license and good driving record required (or obtain within 6 months of hire).
• Basic mechanical aptitude.
• Excellent guest service skills.
• Basic word processing and spreadsheet computer software skills.
• Ability to read, write, and speak English clearly.

Responsibilities

• Supervises shuttle services, ensuring organized, efficient, and safe operations.
• Supervises valet staff, monitors driving habits, and ensures performance requirements are met.
• Handles and resolves guest issues and concerns, providing complimentaries as needed.
• Monitors for unsafe conditions and reports findings to appropriate personnel.
• Schedules team members based on forecasted business needs.
• Trains and develops team members, participates in reviews, and recommends disciplinary actions.
• Conducts routine inspections of shuttle buses and vans.
• Assists shuttle drivers with washing buses and vans.
• Monitors shuttle buses and vans for problems and facilitates regular biodiesel runs.
• Assists with traffic control and maintains traffic flow in valet staging and parking areas.
• Assists Transportation Services Assistant Manager in training drivers.
• Completes daily shift reports, attendance, performance reports, and accident reports.
• Performs occasional tasks as needed.

Benefits

• Competitive weekly pay.
• Comprehensive benefits package including medical, dental, life and disability insurance.
• Onsite medical clinics and pharmacy.
• 401(k) retirement plan.
• Paid time off.
• Wellness programs.
• Discounts on childcare, fuel, bus passes, and fitness membership.
• Free uniforms and uniform cleaning.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations