At Ace, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that by embracing these values, we can create a positive and thriving work environment while delivering the highest level of service to our guests. The duties entail the following: Accountability * Promptly and safely park and retrieve vehicles following company policies and procedures. * Maintain accurate records of parked vehicles and ensure keys are securely stored. * Adhere to company policies and safety guidelines at all times. Communication * Greet guests warmly and professionally, establishing a positive first impression. * Effectively communicate parking procedures and fees to guests. * Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner. * Coordinate with fellow team members to ensure efficient service delivery. Family * Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family. * Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department. Exceptional Service * Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns. * Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations. * Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash. * Provide additional customer service assistance as needed, such as carrying bags or assisting with directions. Profitability * Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately. * Report any maintenance issues or equipment malfunctions promptly to minimize downtime.