Valet Parking Supervisor - Austin, TX

Parking Management Company•Austin, TX

42d•Onsite

About The Position

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. Primary Objective To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

Requirements

High school diploma or general education degree (GED)
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Follow company policies and procedures.
Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth.
Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.

Nice To Haves

1 year minimum previous supervisory and related customer service/hospitality experience is preferred
management or leadership related training/certifications/business is preferred.

Responsibilities

Assist the Guest Service Manager (GSM) in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.
Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.
Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.