Valet Parking Supervisor - Raleigh, NC

Parking Management Company • Raleigh, NC

89d • $7 - $18

About The Position

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards. The primary objective is to support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

Requirements

• High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred.
• A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively.
• Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
• Engage staff in decision-making and improvement efforts while providing regular feedback.

Nice To Haves

• Management or leadership related training/certifications/business is preferred.

Responsibilities

• Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
• Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.
• Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
• Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.
• Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
• Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs.

Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees