Valet Parking Lead

Columbus Hospitality•Ocala, FL

42d

About The Position

The Valet Parking Lead is the shift leader for the valet parking department. This includes The Equestrian Hotel, The Equestrian Manor, and elevated event-based valet services throughout the grounds. The ideal candidate is a dynamic and organized leader who thrives in high-volume luxury environments and is passionate about delivering seamless, safe, and exceptional guest arrivals and departure.

Requirements

2+ years of valet or hospitality transportation experience, preferably in a luxury resort
Valid driver's license and clean driving record required
Strong organizational and problem-solving skills; ability to stay calm and decisive under pressure
Excellent communication skills
Must be available to work a flexible schedule including weekends, evenings, and holidays as appropriate with business volumes
Professional appearance and demeanor always required

Responsibilities

Guest Experience & Service Standards Greeting guests with warmth and professionalism, delivering 5-star service consistently
Ensure ADA, VIP, and high-profile guest needs are prioritized and handled with utmost care Respond promptly to guest concerns or vehicle incidents with discretion and professionalism.
Maintain a clean, organized, and branded valet presence at all operating stations
Lead pre-shift briefings, assign zones, and supervise valet attendants during shifts
Ensure staff adhere to luxury service protocols, uniform standards, and grooming expectations
Coach team on parking strategies, guest interactions, and other procedures
Uphold SOPs across all locations, ensuring consistent safety, efficiency, and guest service
Manage traffic flow, vehicle staging, stacking, and garage access
Supervise safety across crosswalks and roadways, coordinate with management and Traffic
Safety department for signage or support as needed
Operate and oversee digital system for tracking, revenue capture, and key control
Validate guest transactions, valet charges, and tip pooling based on location SOP
Maintain and reconcile shift reports, vehicle status logs, and guest issue documentation
Liaise with Front Desk, Bell, Security, and Event Ops to deliver seamless guest experiences
Manage departmental supplies, equipment, and report malfunctions or shortages
Safely operates a variety of luxury and high-performance vehicles
Continuously evaluate operations to reduce risks, improve efficiency, and enhance service quality.