Valet Parking Cashier

Four Seasons Hotels and Resorts•Baltimore, MD

1d•$18

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach. The role of the Valet Cashier Serves as primary point of contact for external and internal guest inquiries related to Valet Parking and Guest Services requests. Collect all the necessary information from the guest so that request can be executed. Warmly greets guest who wants to retrieve a parked car. Collects payment for parking services and accurately posts the payment. Deposits all cash receipts in accordance with established procedures. Directs valet parkers to retrieve the car. Monitor valet workflow, guest parking and luggage requests, and special handling instructions, ensuring timely service and accurate documentation. Maintains accurate control of keys for parked cars Maintain and provide accurate logs, parking records, guest preference profiles, and service request data within the property management system. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. What to Expect from your Employee Experience Hourly Rate: $18.27 Medical, vision and dental insurance Complimentary life insurance Short-term disability insurance Paid time off and holiday 401k Retirement Plan with company match Exciting training and development opportunities Complimentary employee meals Complimentary room nights at Four Seasons hotels around the world Discounted employee parking And Much More! Miscellaneous Work authorization in the United States required. Valid Driver’s License required with a clean driving record Experience driving vehicles with both manual and automatic transmission Previous experience in guest oriented, fast paced work environment is preferred Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Requirements

Work authorization in the United States required.
Valid Driver’s License required with a clean driving record
Experience driving vehicles with both manual and automatic transmission

Nice To Haves

Previous experience in guest oriented, fast paced work environment is preferred

Responsibilities

Serves as primary point of contact for external and internal guest inquiries related to Valet Parking and Guest Services requests.
Collect all the necessary information from the guest so that request can be executed.
Warmly greets guest who wants to retrieve a parked car.
Collects payment for parking services and accurately posts the payment.
Deposits all cash receipts in accordance with established procedures.
Directs valet parkers to retrieve the car.
Monitor valet workflow, guest parking and luggage requests, and special handling instructions, ensuring timely service and accurate documentation.
Maintains accurate control of keys for parked cars
Maintain and provide accurate logs, parking records, guest preference profiles, and service request data within the property management system.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.