Overnight Valet Parking Attendant - Glendale, AZ

Parking Management Company•Glendale, AZ

About The Position

Position SummaryThe Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. Primary ObjectiveThe primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience. Duties and ResponsibilitiesVehicle InspectionsConduct vehicle damage inspections and document parking locations on claim tickets. SafetySafely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security. ComplianceMaintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips. HousekeepingKeep valet areas clean, organized, and presentable always. Customer Service and Teamwork Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments. Attendance and ProfessionalismMaintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.Additional ResponsibilitiesPerform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs. Attend the required staff meetings and complete all assigned training modules on time.

Requirements

High school diploma or general education degree (GED)
Customer service experience preferred
Customer service attitude and a willing, helpful demeanor is mandatory.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Follow company policies and procedures.
Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
Team members must maintain a professional appearance and adhere to uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.
Employee may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws.
A 120-day introductory period applies.
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
Follow all safety protocols to maintain personal and vehicle security.
Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable always.
Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
Arrive on time, in full uniform, and properly groomed before clocking in.
Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
Attend the required staff meetings and complete all assigned training modules on time.