Valet Parking Attendant @ 175 W Jackson Garage

Imperial Parking • Chicago, IL

401d • $33,696 - $34,528

About The Position

The Valet Parking Attendant is responsible for ensuring the safe and efficient parking of guest vehicles while providing exceptional customer service. This role involves interacting with guests, managing vehicle retrieval and parking processes, and adhering to safety and quality standards. The attendant works closely with team members and management to meet customer expectations and maintain operational efficiency.

Requirements

• At least 18 years of age
• Valid driver's license
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended periods, sometimes for the entire duration of shift

Nice To Haves

• Previous valet experience preferred

Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets.
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions.
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars, inspect vehicles for damage, and report incidents.
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device.
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
• Inspect vehicle for preexisting damage and record information using electronic device or manual ticket.
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner.
• Direct traffic, position barricades, and arrange for towing service when necessary.
• Immediately report any incidents or claims to Operations Manager or Shift Lead.
• Request and collect relevant fees for use of service.
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
• Communicate professionally at all times with guests, client, and teammates.

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting.
• Employee Assistance Program: Access behavioral Health Care for personal needs.
• Parental and Caregiver Leave: Enjoy time off to support your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees