Valet Parker (Full-Time; Swing Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

17d

About The Position

Harrah's Cherokee Casino Resort Position Description Position TITLE: Valet Parker DIVISION: Hotel Department: Parking/Valet Grade/flsa status: H6-- Non-Exempt BADGE COLOR/TYPE: Work Permit--Peach rEPORTS tO: Supervisor, Transportation; Shift Manager, Sunrise Hotel SUPERVISES: N/A JOB SUMMARY: Park and retrieve guest vehicles safely and courteously, ensuring the highest guest service level is achieved and maintained.

Requirements

A high school or GED is required
A valid N.C driver’s license is required, CDL preferred with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required
The ability to drive and operate all types of passenger vehicles and light trucks is required
The ability to drive vehicles with manual transmissions is required
Must demonstrate the following essential knowledge and skills:
Excellent oral and written communication skills
Excellent interpersonal skills
Ability to handle multiple priorities in a fast-paced environment
Ability to operate vehicles in a variety of extreme traffic and weather situations
Ability to distinguish vehicles according to make, model, and color
Ability to work independently
Neat, professional appearance with excellent personal hygiene
Documented teamwork behaviors and attitudes
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to run on all types of surfaces for extended periods of time, as well as up and down stairs
Must be able to stand for long periods of time
Must be able to maneuver to all areas of the casino and surrounding property
Must be able to respond to visual and aural cues
Must be able to read, write, and speak English
Must be able to operate in mentally and physically stressful situations
Must be able to lift up to and carry 50 pounds
Must be able to have exposure to outdoor weather situations
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, traffic conditions, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays
Must be able to work quickly and maneuver indoors and outdoors while tolerating varied climate and weather conditions

Nice To Haves

Six months of previous Valet or transportation experience is preferred

Responsibilities

Receive vehicles from guests and issue parking ticket
Open all vehicle doors and welcome guests to the property
Assist arriving/departing guests with luggage
Handle guest vehicles safely and cautiously at all times
Accurately complete parking ticket with emphasis on the vehicle damage survey
Park and fully secure vehicles in approved lots or spaces
Handle key packs responsibly and return the complete key pack to the Valet key station
Be aware of the retrieval indication system and deliver vehicles quickly and safely
Move with a sense of urgency at all times when in and around the main entrance to the casino and the Hotel Porte
Assist disabled guests with entry and exit to the casino and their vehicles
Ensure that guest concerns are handled in an effective and courteous manner
Demonstrate high levels of service skills during each guest interaction
Delight our guests with outstanding service
Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and Team Members
Flexible and receptive to change in work environment and procedure
Assist with on and off-property transportation needs
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values