Valet Parker

Harrah's Cherokee Casino Resort • Cherokee, NC

17h • Onsite

About The Position

Park and retrieve guest vehicles safely and courteously, ensuring the highest
guest service level is achieved and maintained.

Requirements

• A high school or GED is required
• A valid N.C driver’s license is required, CDL preferred with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required
• Six months of previous Valet or transportation experience is preferred
• The ability to drive and operate all types of passenger vehicles and light trucks is required
• The ability to drive vehicles with manual transmissions is required
• Must demonstrate the following essential knowledge and skills:
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to handle multiple priorities in a fast-paced environment
• Ability to operate vehicles in a variety of extreme traffic and weather situations
• Ability to distinguish vehicles according to make, model, and color
• Ability to work independently
• Neat, professional appearance with excellent personal hygiene
• Documented teamwork behaviors and attitudes

Nice To Haves

• Six months of previous Valet or transportation experience is preferred
• CDL preferred

Responsibilities

• Receive vehicles from guests and issue parking ticket
• Open all vehicle doors and welcome guests to the property
• Assist arriving/departing guests with luggage
• Handle guest vehicles safely and cautiously at all times
• Accurately complete parking ticket with emphasis on the vehicle damage survey
• Park and fully secure vehicles in approved lots or spaces
• Handle key packs responsibly and return the complete key pack to the Valet key station
• Be aware of the retrieval indication system and deliver vehicles quickly and safely
• Move with a sense of urgency at all times when in and around the main entrance to the casino and the Hotel Porte
• Assist disabled guests with entry and exit to the casino and their vehicles
• Ensure that guest concerns are handled in an effective and courteous manner
• Demonstrate high levels of service skills during each guest interaction
• Delight our guests with outstanding service
• Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and Team Members
• Flexible and receptive to change in work environment and procedure
• Assist with on and off-property transportation needs
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees