Valet or Laundry Attendant

Marriott Hotels Resorts

2d

About The Position

POSITION SUMMARY Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Requirements

• Excellent guest service skills
• Availability to work a flexible schedule

Nice To Haves

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience

Responsibilities

• Greeting guests upon arrival
• Assisting with unloading items safely
• Delivering laundry and clothing to guestrooms
• Responding to requests from guests, Front Desk, or At Your Service
• Monitoring cleanliness and appearance of laundry/dry cleaning
• Completing valet tickets properly
• Coordinating repairs and pick-up for delivery
• Following company policies and procedures
• Maintaining confidentiality
• Speaking clearly and professionally
• Preparing and reviewing written documents
• Answering telephones appropriately
• Developing positive working relationships
• Supporting the team
• Complying with quality assurance standards
• Performing physical tasks such as reaching, bending, lifting up to 10 pounds, standing, sitting, and walking
• Performing other reasonable job duties as requested by Supervisors

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees