Parking Management Company-posted 3 months ago
$45,000 - $65,000/Yr
Full-time • Mid Level
Savannah, GA
5,001-10,000 employees

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. The primary objective is to lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

  • Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders.
  • Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
  • Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
  • Monitor site-level revenue, payroll, and expenses to identify trends and irregularities.
  • Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment.
  • Provide regular updates to management through reports on progress, challenges, and account needs.
  • Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
  • Attend required staff meetings and complete assigned training modules in a timely manner.
  • A high school diploma or GED is required.
  • At least three years of supervisory experience in parking, hospitality, or a similar customer service field.
  • A valid driver’s license and reliable transportation are required.
  • Must maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
  • Candidates must pass and maintain a clean background check.
  • Additional training or certifications in leadership or business management.
  • Health Benefits – Medical, vision and dental insurance – Upon eligibility
  • 401K - Upon eligibility
  • Supplemental Insurance - Life insurance and critical illness
  • Bonus opportunities
  • Internal leadership development program
  • Continuous nationwide growth opportunities.
  • Paid time off
  • Paid training
  • Tuition assistance through Bellevue University - Up to $5,250 per year
  • Nationwide discounts through Perks at Work
  • Military friendly employer
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