Valet Guest Ambassador

Courtyard•Lincoln, NE

1d•$14

About The Position

Valet Guest Ambassador will greet guests in a professional manner as they arrive at the hotel. Candidates must be able to work a flexible schedule to include weekends and holidays. Essential Functions: Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return. Communicate parking procedures to guests. Drive Airport Shuttle for guest pick up and departure Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Making sure all public areas/walkways are safe and clutter-free. (This includes helping Engineering Department in the winter with snow removal Efficiently and safely drives guests vehicles to and from assigned parking areas Accurately fills out key information tickets for each set of keys and stores keys accordingly Consistently and carefully hangs keys and pulls them from their assigned area Accurately observes assigned areas for any unauthorized tampering of guests vehicles and reports any incidents to the Supervisor and/or Security Accurately and thoroughly completes all required operational forms and reports Consistently demonstrates conscientious cash handling in accordance with departmental procedures

Requirements

Must have experience in a guest contact position
Must possess a valid driver license with clean driving record
Must have excellent interpersonal communication skills
Must have a high school diploma or G.E.D and 21 years of age
Must be able to drive both automatic and shift manual

Nice To Haves

Previous cash handling experience is preferred

Responsibilities

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
Communicate parking procedures to guests.
Drive Airport Shuttle for guest pick up and departure
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Making sure all public areas/walkways are safe and clutter-free. (This includes helping Engineering Department in the winter with snow removal
Efficiently and safely drives guests vehicles to and from assigned parking areas
Accurately fills out key information tickets for each set of keys and stores keys accordingly
Consistently and carefully hangs keys and pulls them from their assigned area
Accurately observes assigned areas for any unauthorized tampering of guests vehicles and reports any incidents to the Supervisor and/or Security
Accurately and thoroughly completes all required operational forms and reports
Consistently demonstrates conscientious cash handling in accordance with departmental procedures