Valet Driver - Cleveland Clinic Main Campus-Cole Eye Institute

About the position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses salutation of the day and welcomes guests to the location.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with bell services and luggage storage as needed.
• Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and other inquiries.
• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Delivers messages, items and/or guest amenities as requested.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system.
• Calculates and collects revenue for vehicles when needed.

Requirements

• High school diploma or general education degree (GED).
• A valid driver's license and clean driving record.
• Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• One (1) month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.

Nice-to-haves

• Ability to operate a manual transmission is highly desirable.
• Ability to perform parallel parking.

Benefits

• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Telemedicine benefits.
• 401k retirement savings plan.