Valet Dispatcher - Driving

SP Plus • Manhattan, NY

10d • $17

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• Less than High School education or one month related experience, training or an equivalent combination of education and experience.
• The employee will be required to have and maintain a valid state driver’s license with a current address and acceptable driving record.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one situations to customers and other employees of the company.
• Ability to effectively respond positively to customer problems or complaints.
• Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money.
• Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
• Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.
• While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position.
• The employee is required to use a phone or two-way radio.

Nice To Haves

• Prior valet driving experience preferred.
• Ability to drive a vehicle with a manual transmission (stick shift) a plus.
• Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Responsibilities

• Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
• Monitor the amount of time guests wait for their vehicle to ensure it meets the property’s service standard
• Assist with the safe moving of guest vehicles in the garage and the guest areas, on an as needed basis
• Secure and keep track of all guest vehicle keys
• Accept and process valet fees (if applicable)
• Answer the telephone using proper telephone etiquette
• Inform customers of valet rates, as well as possess a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed
• Respond to customer questions/issues in a prompt and courteous manner
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, Facility Manager and/or Senior Manager
• Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
• Help maintain the cleanliness of the area around garage office
• Be on time for every scheduled work day
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
• Assist Supervisors and Managers with additional duties, as assigned

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision,
• flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees