Valet Parking City Manager - Raleigh, NC

Parking Management Company•Raleigh, NC

32d

About The Position

The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.

Requirements

A bachelor’s degree in business, Hospitality, Management, or a related field is preferred but not required.
Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of successfully managing multiple locations and large teams.
Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization.
The Valet Parking City Manager must also demonstrate excellent client relationship management skills, with experience in contract negotiations and business development.
Familiarity with local parking laws, permits, and compliance regulations is essential to ensure efficient, legal, and seamless operations.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
This role requires advanced client management skills, focusing on building and maintaining strong relationships.
A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
Expertise in managing payroll focused on scheduling and overtime control.
A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential.
Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial.
The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.

Responsibilities

Oversee the daily operations of multiple-valent parking locations, ensuring smooth and efficient service.
Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards.
Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
Responsible for recruiting, hiring, training, and managing valet supervisors, attendants, and operational staff.
Ensure employees meet performance expectations, appearance standards, and customer service protocols.
Conduct staff evaluations, providing coaching, implementing development programs, and addressing staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
Monitor and analyze financial performance, including revenue, expenses, and profitability.
Oversee cash handling, reporting, and compliance with financial procedures.
Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, as well as preparing and presenting financial reports and forecasts to senior management.
As the primary point of contact for property owners, business partners, and municipal stakeholders.
Address client concerns, negotiate contracts, and maintain strong professional relationships.
Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
Ensure all valet locations provide exceptional customer service focused on guest satisfaction.
Monitor and respond to customer feedback, complaints, and service issues promptly and implement training programs to enhance guest interactions and improve service quality.
Ensure adherence to local parking regulations, permits, and legal requirements.
Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology and identify and recommend technology upgrades to improve efficiency and service delivery.
Provide consistent updates and performance insights into leadership.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Attend required staff meetings and complete assigned training modules in a timely manner.