Valet Cashier - Full Time (Harrah's Laughlin)

Caesars Entertainment • Laughlin, NV

80d

About The Position

The Valet Parking Cashier will provide courteous, reliable, and efficient cashier services in accordance with Guest expectations and established performance standards. An Alcohol Awareness Card is required for this position.

Requirements

• High School Diploma or equivalent
• Minimum 1 year in Customer Service
• Literacy and fluency in English
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Must be proficient with customer Point-of-Service systems.
• Excellent cash handling skills
• Must have excellent customer service skills.
• Must present well-groomed professional appearance.
• Adheres to all regulatory, company and department policies and procedures.
• Obtain and maintain an Alcohol Awareness Card

Responsibilities

• Maintain a professional personal and uniform appearance in accordance with hotel standards.
• Demonstrate a guest-driven service style with a sense of urgency for accuracy and efficiency in all interactions.
• Consistently model the company Family Style Service standards.
• Always speak professionally and graciously, smile, and maintain eye contact.
• Maintain an aggressive awareness of the area around the cashier booth and look for opportunities to initiate service.
• Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.
• Maintain a basic knowledge of the hotel's services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.
• Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and/or directions as requested.
• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
• Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.
• Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.
• Process parking transactions accurately, calculate fees, collect payment and offer an appropriate departing comment.
• Maintain personal security of bank and cash transactions.
• Track all overnight hotel guest names and room numbers to ensure accurate postings for parking charges.
• Ensure that the booth, equipment, and surrounding areas are clean, orderly, safe and operating efficiently.
• Submit complete and accurate reconciliation reports and all data required to assure proper billing and revenue accountability.
• Perform any functions or tasks listed on shift checklists.
• Always maintain cleanliness and appearance of interior and exterior of cashier booth.
• Perform traffic control and guest screening when assigned.
• Replace ribbon cartridges for fee computers, ticket validators, and ticket dispensers if required.
• Work with other division and areas of the hotel to ensure the customer's overall property experience meets or exceeds expectations and standards.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees