Valet/Bellman

Sonesta HotelsBaltimore, MD
116d

About The Position

Valet hotel guest vehicles and transport luggage to and from guest rooms in a prompt and safe manner.

Requirements

  • High School diploma or equivalent.
  • Some guest service experience or driving experience preferred.
  • Must speak fluent English; other languages preferred.
  • Valid driver's license required.
  • Ability to carry, push, or lift items weighing up to 100 pounds.
  • Ability to move about the public areas.
  • Ability to handle objects, products, and computer equipment.
  • Ability to bend, stoop, kneel.

Responsibilities

  • Respond to all guest requests for car service in a prompt and courteous manner.
  • Assist guests with luggage while boarding and off-loading the vehicle.
  • Operate vehicle in accordance with state laws.
  • Assist incoming and outgoing guests with transporting luggage to and from guest rooms.
  • May secure, tag, and store luggage at guest's request.
  • Explain and promote hotel facilities, outlets, and services to guests.
  • Provide information to guests regarding local attractions and activities.
  • Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions.
  • Keep vehicle clean and neat at all times.
  • Respond appropriately to guest complaints.
  • Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
  • Promote teamwork and quality service through daily communications and coordination with other departments.
  • May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
  • Perform other duties as assigned, which may include accepting dry cleaning from guests and securing for pick up by dry cleaning company.
  • Deliver clean laundry or guest mail/messages, or sundry items to guest rooms.
  • Respond to other special requests.

Benefits

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
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