Valet/Bellman

Sonesta Hotels • Baltimore, MD

116d

About The Position

Valet hotel guest vehicles and transport luggage to and from guest rooms in a prompt and safe manner.

Requirements

• High School diploma or equivalent.
• Some guest service experience or driving experience preferred.
• Must speak fluent English; other languages preferred.
• Valid driver's license required.
• Ability to carry, push, or lift items weighing up to 100 pounds.
• Ability to move about the public areas.
• Ability to handle objects, products, and computer equipment.
• Ability to bend, stoop, kneel.

Responsibilities

• Respond to all guest requests for car service in a prompt and courteous manner.
• Assist guests with luggage while boarding and off-loading the vehicle.
• Operate vehicle in accordance with state laws.
• Assist incoming and outgoing guests with transporting luggage to and from guest rooms.
• May secure, tag, and store luggage at guest's request.
• Explain and promote hotel facilities, outlets, and services to guests.
• Provide information to guests regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions.
• Keep vehicle clean and neat at all times.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned, which may include accepting dry cleaning from guests and securing for pick up by dry cleaning company.
• Deliver clean laundry or guest mail/messages, or sundry items to guest rooms.
• Respond to other special requests.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: High school or GED