Valet/Bell Attendant

Omni Hotels & Resorts•Austin, TX

8d•Onsite

About The Position

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality. Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa. Omni Hotels & Resorts is seeking a full-time Valet/Bell Attendant for the beautiful Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 To assist in the transport of members or guests vehicles and any items they may have, ensuring that their arrival and departure experience is pleasurable and informative.

Requirements

Excellent customer service, communication and problem solving skills
Excellent grooming and body language to represent the brand
Ability to work outdoors in all weather conditions
Ability to lift, push, and pull 100 - 150 lbs. frequently, and work on feet entire shift
Must be able to drive manual and automatic transmission, preferred.
Must be 21 years of age or older.
Must possess a valid driver license and be able to pass a Motor Vehicle Report, defined as no more than 1 moving violation in the most recent 2 years.
Must be able to pass a pre-employment drug screening.
Must be able to work a variety of shifts, including weekends and holidays.

Nice To Haves

Previous Valet/Bellperson experience preferred
Must be able to drive manual and automatic transmission, preferred.

Responsibilities

Demonstrate and maintain 4-Diamond standards of service and on a daily basis.
Greet all guests in a friendly, warm manner welcoming them to the Resort.
Assist guests with luggage as needed during check in/ check out process.
Orient guests to room amenities.
Provide guests with directions and information about the Resort and surrounding area.
Efficiently and safely park and retrieve guest vehicles.
Assist with delivering packages to rooms.
Deliver newspapers to guest rooms.
Shine shoes upon request.
Assist in resolving and accommodating requests for guests and members.
Follow all company policies and procedures., including hotel key policies.
Responsible for a clean and neat appearance of uniform, wearing name tag.
Assist in keeping lobby/main drive clean and tidy.
Maintain ongoing knowledge of all Club events, promotional programs, amenities and services offered at the Resort and Club.
Understand all emergency procedures.
Properly "log" all runs on Valet log at the Valet Stand.
Complete other duties as assigned by management.