Valet Attendant (On-Call)
About The Position
About Us: The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work. Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits. Job Summary : The Parking Valet Attendant represents the hotel at the main entrance by greeting arriving and departing guests enthusiastically. They attend to parking request in timely manner to ensure the driveway is accessible at all times. In addition, the Parking Valet Attendant assists the Bellhelp with luggage assistance when needed.
Requirements
- No prior experience required
- High school diploma or equivalent
- Clean Drivers Abstract and Hawaii Driver’s License
- Ability to grasp, lift and/or carry otherwise move packages, boxes, and luggage up to 50+ pounds.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
- Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists.
- Ability to stand, walk and or/sit and continuously perform essential job functions.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Perform task requiring bending, stooping, kneeling, and walking.
- Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and service.
- Considerable knowledge of city and surrounding areas.
Nice To Haves
- Prior guest service or other hospitality experience preferred
- Prior valet experience preferred
Responsibilities
- Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options.
- Immediately taking/retrieving the vehicle to/from the parking garage.
- Carefully operating customers’ vehicles ensuring no damage is caused to the vehicle.
- Operating vehicles without changing any existing settings within the vehicle such as the radio station.
- Maintain driveway traffic flow to allow main hotel entrance accessibility and ensuring ample space for passenger and luggage loading and unloading.
- Greet guests immediately with a friendly and sincere welcome.
- Assist Doorman in opening car doors for arriving and departing customers.
- Respond immediately to customer inquiries regarding hotel features, services, and assistance.
- Provide clear and understandable information regarding parking rates and options and directions to hotel facilities and nearby attractions.
- Assist Bellman with guest’s luggage. Lifting guest’s items from their vehicle and placing on baggage carts.
- Answer the entrance telephone and provide clear, accurate information to guests and employees
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
- Clearly communicate guest parking procedures and applicable costs to arriving guests
- Other duties as assigned by the supervisor such as assisting as Bellhelp
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
