Valet Attendant TCLC - FT

VALENCIA GROUP•Irving, TX

6d•$16•Onsite

About The Position

Texican Court is located in Irving, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

Requirements

Must have valid Texas driver's license and a clear driving record for the previous 36 months.
Must be physically capable of handling the weight of guest luggage.
Must have excellent verbal communication skills, an aptitude for guest service, and the ability to work with constant schedule changes.
Ability to read, write and speak English.
Ability to interact with guests and associates.
Visual observation skills required.
Must have a cheerful, positive attitude, work well with others and be able to remain calm

Nice To Haves

Hotel Operations or Customer Service experience preferred
Familiarity of the property and the Irving area is helpful.
Knowledge of foreign language a plus.
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs

Responsibilities

Parks and controls the flow of cars through the hotel.
Acknowledge every car that drives through the hotel
Open all doors for guests.
Greet arriving and departing guests
Follow all procedures for parking a vehicle in hotel valet lot.
Assess vehicle for damage and contents upon parking.
Accurately fill out valet parking ticket.
Maintain a key log and organized key storage system.
Assist guests with directions and information of the hotel and surrounding areas.
Direct guests to daily functions within hotel.
Continuously maintain safety and proper care of guest vehicles.
Maintain accurate financial record of “day park” revenue on a daily basis.
Complete errands as requested by Valencia Services and other Hotel Valencia departments.
Interact with guests as needed to ensure optimum guest service.
Serve as alternate or additional bellman or doorman when required.
Escort incoming hotel guests to rooms.
Assist with transportation and handling of luggage.
Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
Explain hotel amenities and features of room, such as operation of radio, television, climate control, and how to place telephone calls.
Inspect guest's room to ensure furnishings are in order and supplies are adequate upon guest escort.
Deliver packages, luggage, and other guest belongings.
Deliver fax messages, emails, laundry, and runs errands.
Call taxis for guests.
Complete errands as requested by guest services and other Texican Court departments.
Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance, demeanor, and grooming; which includes wearing the proper uniform while working.
Comply at all times with Hotel Valencia Standards and regulations to encourage safe and efficient hotel operations.
Perform other job-related duties as directed.