Valet Attendant

InnVest • Seattle, WA

26d

About The Position

ACTIVITIES: The duties and responsibilities for the Valet Attendant include, but are not limited to, the following: Greet all guests promptly and courteously upon arrival Safely park and retrieve guest vehicles in a timely and professional manner Maintain control and accountability of vehicle keys at all times Coordinate vehicle arrivals and departures with the doorman and bell staff to ensure a smooth guest experience Assist guests with luggage to and from their vehicles as needed during arrival and departure Offer to contact valet services for vehicle retrieval upon guest departure Hand off appropriately to the doorman or bell attendant, ensuring clear communication of guest names and luggage ownership Assist guests to the curb to meet their transportation when necessary Thank guests for staying at the hotel and invite them to return Possess knowledge of the community and surrounding area to assist guests with directions, dining, entertainment, and local events Respond quickly to guest requests in a friendly, courteous, and efficient manner Monitor the valet drive and surrounding areas for safety, cleanliness, and organization Report any damages, hazards, suspicious activity, or maintenance needs in assigned areas Return any lost-and-found items discovered in vehicles, drive areas, or hotel premises according to hotel procedures Ensure valet equipment, podium, and drive area are kept clean and orderly Properly use and be responsible for all keys, radios, tickets, and equipment issued during the shift Notify guests of vehicle availability or delays when necessary Arrive on time for scheduled shifts and follow all uniform and grooming standards Provide other guest services and perform additional duties as assigned by management COMPETENCIES WE ARE SEEKING: Excellent verbal communication skills in English Excellent interpersonal and administration skills Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations Present a high degree of professional work ethic and image High school graduate or equivalent Availability to work day, evening and night shifts any day of the week including weekends and holidays Strong Assets for the Bell Attendant would include: Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Understand room status and room status tracking. Know room locations, types of rooms available, and room rates. Physical Aspects of the Job: Constant standing and walking throughout shift Frequent lifting and carrying up to 70lbs Constant kneeling, pushing, pulling and lifting. Frequent ascending and descending of stairs.

Requirements

• Excellent verbal communication skills in English
• Excellent interpersonal and administration skills
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays

Nice To Haves

• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.

Responsibilities

• Greet all guests promptly and courteously upon arrival
• Safely park and retrieve guest vehicles in a timely and professional manner
• Maintain control and accountability of vehicle keys at all times
• Coordinate vehicle arrivals and departures with the doorman and bell staff to ensure a smooth guest experience
• Assist guests with luggage to and from their vehicles as needed during arrival and departure
• Offer to contact valet services for vehicle retrieval upon guest departure
• Hand off appropriately to the doorman or bell attendant, ensuring clear communication of guest names and luggage ownership
• Assist guests to the curb to meet their transportation when necessary
• Thank guests for staying at the hotel and invite them to return
• Possess knowledge of the community and surrounding area to assist guests with directions, dining, entertainment, and local events
• Respond quickly to guest requests in a friendly, courteous, and efficient manner
• Monitor the valet drive and surrounding areas for safety, cleanliness, and organization
• Report any damages, hazards, suspicious activity, or maintenance needs in assigned areas
• Return any lost-and-found items discovered in vehicles, drive areas, or hotel premises according to hotel procedures
• Ensure valet equipment, podium, and drive area are kept clean and orderly
• Properly use and be responsible for all keys, radios, tickets, and equipment issued during the shift
• Notify guests of vehicle availability or delays when necessary
• Arrive on time for scheduled shifts and follow all uniform and grooming standards
• Provide other guest services and perform additional duties as assigned by management

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED