VALET ATTENDANT

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

19d

About The Position

The Valet Attendant is responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Requirements

Must be able to perform each of the essential functions and responsibilities satisfactorily.
Must be a minimum 21 years of age or older upon employment.
High School Diploma or equivalent required.
Must possess valid Pennsylvania Driver’s License and clean record for the past four years.
Must be able to operate all manual and automatic transmission vehicles.
Possesses excellent customer service skills.
Strong interpersonal qualities.
Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Ability to perform basic mathematical calculations.
Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
Must be able to stand, walk and move through all property areas.
Must be able to stand, walk and run for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.
Must be able to obtain and maintain a non-gaming license as required by the PGCB.
Must be able to handle exposure to areas where smoking is permitted.
Must be able to handle exposure to vehicle exhaust and work in all weather conditions.
Must be able to speak, read, write and understand English.
Must have oral and aural acuity and ability to respond to cues.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

One year valet parking/traffic controller experience preferred.

Responsibilities

Responsible for the efficient and safe parking and retrieval of guests’ vehicles in a courteous, safe and efficient manner.
Promotes positive guest, employee and public relations at all times.
Responsible for the quality, consistency and presentation of all products and services delivered to guests.
Responsible for the initial greeting to our guests and ensures claim tickets are given to guests upon arrival and collected upon departure.
Ensures adherence to scripted communication with guests.
Ensures claim tickets are completed and accurate.
Gives completed tickets to Valet Dispatcher.
Opens or holds vehicle doors for guests.
Safely parks the vehicle in the designated area according to established procedures.
Immediately reports and accidents/incidents and vehicle or area safety hazards to supervision.
Assists with luggage and belongings as needed.
Assists with vehicles with mechanical difficulties.
Observes parking areas for security and any unauthorized personnel.
Observes all speed limits and drives cautiously.
Ensures stopping vehicle for camera system processes.
Maintains knowledge of hotel, property, events and promotions to assist with guest inquiries.
Attends meetings as necessary.
Meets attendance guidelines and adheres to regulatory, departmental and company policies.