Valet Attendant
About The Position
1. Administration · Escort incoming guests to rooms. · Assist guests with luggage. · Inspect guest room to ensure that it is in order, and that supplies are adequate. · Explain features of room such as operation of radio, television, in-room movie system, etc. · Offer information pertaining to available hotel services, points of interest, and entertainment attractions. · Deliver messages and run errands. · Transport guests in hotel van within property requirements. · Maintain the cleanliness of both interior and exterior of van. · Maintain all mileage records on a daily basis. · Report all trips to front desk; length of drive as well as length of time spent. · Keep record of calls for service. · Deliver packages, suitcases, and trunks. · Set up sample rooms. · Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner. 2. Support · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. 3. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. 4. Communication · Understands and communicates the StepStone Culture and core values. · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers.
Responsibilities
- Escort incoming guests to rooms.
- Assist guests with luggage.
- Inspect guest room to ensure that it is in order, and that supplies are adequate.
- Explain features of room such as operation of radio, television, in-room movie system, etc.
- Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
- Deliver messages and run errands.
- Transport guests in hotel van within property requirements.
- Maintain the cleanliness of both interior and exterior of van.
- Maintain all mileage records on a daily basis.
- Report all trips to front desk; length of drive as well as length of time spent.
- Keep record of calls for service.
- Deliver packages, suitcases, and trunks.
- Set up sample rooms.
- Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
- Understands and communicates the StepStone Culture and core values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
