Valet Attendant

Columbia Hospitality•Duarte, CA

38d•Onsite

About The Position

As a Guest Experience Champion (GEC), this individual should possess a high level of guest service to all guests while visiting Hope Village Hotel. These team members will accommodate all guests by providing both valet and bellman services upon arrival and/or departure. In addition, once the check in is complete, the GEC will escort the guests to their room and provide them with a full room orientation to ensure they are well informed for their stay. Hope Village Hotel is a mission driven property, this role will contribute greatly to that mission by actively seeking out guests and providing world class hospitality.

Responsibilities

Upon arrival, greet all incoming guests with a welcoming attitude and inform the guest of the services offered.
Provide guests with a valet ticket and fill out accordingly collecting information such as make, model, and any visible damages to the car. (Make sure valet tag is visible).
Upon luggage assistance use a bell cart and safely assemble the guests’ belongings onto the cart.
Assist guest to reservations desk introducing them to the front desk agent, once provided with a room number, escort the guest to their room providing all knowledgeable information and hotel landmarks (restaurant, laundry room, ice machine, and outdoor patios).
Provide a room orientation to the guest; including room amenities, how to properly use room appliances, location of all kitchenette utensils, wall switches for lights, and bathroom amenities.
Offer guests further assistance before returning to the lobby area.
Carefully Park and secure the guests’ car and record location of parking spot.
Return guests car keys on a valet hook inside the podium. Must be able to multitask and work efficiently.
Must possess great communication skills.
Maintain the cleanliness of the Parking lot.
Clean and sanitize bell carts and wheelchairs after the use of each guest.
Maintain front entry cleanliness in hotel check in waiting area and outdoor furniture.
Food tray recoveries on guest room floors to be brought down to the kitchen.
Luggage cart recovery

Benefits

Get Paid Daily (Make any day payday)
Paid Time Off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Values-Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
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