Valet Attendant

Aparium Hotel Group • Portland, OR

259d

About The Position

Join an incredible team to work in a respectful and progressive environment that values your unique skills. Hotels Done Differently. It's not just a slogan or catchphrase, it is who we are in everything we do. The Valet Attendant's role is more than moving cars to and from the hotel. The Valet Attendant is the swiss army knife of service and the gatekeeper of the first impression. Whether or not a guest opts to use valet, the Valet Attendant sets the tone for the guest experience, opening doors with a smile, offering to assist with luggage, and sharing local attraction recommendations to guests in the lobby. This role merges the best of a concierge, a bellman, a driver, and a sprinter, to provide each guest with a first-class experience.

Requirements

• Good reading, writing, and oral proficiency in the English language for engaging with guests and report writing.
• A current valid driver's license.
• An ability to drive cars, trucks, and SUVs, with the ability to drive a manual transmission.
• A minimum of one year of experience in a guest services environment is preferred.
• Knowledge of the local area to provide directions and recommendations is preferred.
• An ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel.
• Ability to work outside consistently during all Minnesota weather extremes.
• Ability to stand, walk and/or run during 100% of the shift, with the exception of driving.
• Lift/carry up to 70 lbs. frequently.
• Ability to push/pull up to 150 lbs. on a luggage cart, up to the length of a full city block, including a slight incline into the hotel.
• Ability to bend/kneel up to 50% of a shift.
• Ability to work in a dog-friendly environment.

Responsibilities

• Provide valet parking services to safely and efficiently transport guest vehicles to designated parking areas.
• Demonstrate a caring understanding of guest service needs, exceeding guest expectations by looking for opportunities to add a special touch.
• Warmly greet guests who arrive to the hotel by opening their car door and welcoming them to the hotel.
• Carefully unload guest luggage from vehicles.
• Demonstrate keen attention to detail, accurately processing tickets and auditing throughout the shift to ensure a seamless guest experience.
• Interact with guests in the lobby, demonstrating sincere hospitality.
• Take pride in ensuring that the front drive and entrance is kept clean and inviting, reflecting genuine care for a positive first impression.
• Accurately handle payment transactions and cash drops.
• Recognize and engage positively with repeat guests.
• Demonstrate the ability to work well unsupervised.
• Operate in fluid communication with the Guest Services team and other departments in the hotel to ensure a smooth guest experience.
• Maintain a positive working relationship with other associates, promoting teamwork and fostering a harmonious work climate.
• Assist with responsibilities and duties in other departments as assigned by management.

Benefits

• Paid Vacation, Sick Time, and Holidays
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion
• Discounted pet insurance available through ASPCA to care for your best friend
• 401k participation available for full-time associates to grow your nest egg

What This Job Offers

• Industry: Accommodation