Valet Attendant - MGM National Harbor

MGM Resorts • Oxon Hill, MD

121d • $12

About The Position

In this exciting role, you'll be the first smiling face our guests see as they arrive, setting the tone for an unforgettable experience. Your key responsibilities as a Valet Attendant will include greeting guests with enthusiasm, parking and retrieving a variety of vehicles, and ensuring everyone starts their visit with exceptional service. If you love the thrill of a fast-paced environment, enjoy meeting new people, and have a knack for excellent customer service, this is the perfect opportunity for you! Join us and help make every guest feel like a VIP as they roll into their adventure!

Requirements

• Two years of experience in a service related industry preferred
• Able to work a varied shift to include weekends, holidays, and evenings

Responsibilities

• Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking services
• Collect a vehicle claim check and retrieve the guest's vehicle for their departure
• Accommodate guests requiring special assistance and aid
• Report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays at the valet entrance
• Assist in regulating the movement and flow of vehicles to avoid traffic congestion
• Answer guest questions about hotel registration, restaurants, events, activities, and attractions
• Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty
• Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation
• Assist bell persons with the movement of luggage as necessary

Benefits

• Health & Income Protection benefits (for eligible employees)
• Free meals in our employee dining room
• Free parking while on shift
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Healthcare, financial, and time off benefits

What This Job Offers

• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees