Valet Attendant/Bellman

Gun Lake Tribal Gaming•Wayland, MI

19d•Onsite

About The Position

The Valet/Bellman position will provide exceptional service by ensuring the safe and efficient handling of guest vehicles and luggage. Your role will involve both parking vehicles and assisting guests with their luggage, always practicing and promoting the resort’s AAA Four Diamond and Gun Lake Casino Resort’s “Unsurpassed Service Standards.” You will be the first and last point of contact for many guests, playing a critical role in creating a positive and lasting impression of our resort. By providing outstanding valet and bellman services, you will contribute to creating a seamless and enjoyable experience for our guests, enhancing their overall satisfaction and loyalty to our resort. At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love: Love your brothers and sisters and share with them. Truth: Be true in everything you do. Be true to yourself and to your fellow Humans. Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created. Bravery: To do what is right, even in the most difficult of times. Honesty: Be honest in every action and provide good feelings in your heart. Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less.

Requirements

Must be 18+ years of age.
High school diploma or GED equivalent required.
Must have a valid driver’s license from the state of Michigan and have a clean driving record.
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Neat and legible handwriting.
Ability to do extensive jogging, walking, standing, bending, and lifting.
Ability to lift up to 50 lbs with or without assistance.
Manual dexterity to operate foot and hand controls.
Requires normal, corrected vision range, and the ability to distinguish letters, numbers, and symbols.

Nice To Haves

Experienced work as a hotel Bellman and/or Valet Parking Attendant preferred.

Responsibilities

Record any existing damage on the guest’s vehicle before accepting and parking it.
Park guest vehicles properly and accurately in the designated parking spaces.
Lock guest vehicles and securely store the keys.
Keep the driveway clear of any cars that need to be parked.
Return the car to the guest promptly and in the same condition as when it was received.
Ensure a safe and clean working environment for both guests and staff.
Drive both manual and automatic transmissions proficiently.
Greet guests warmly upon arrival and departure, offering assistance with their luggage.
Transport guest luggage to and from their rooms efficiently and carefully.
Provide guests with information about the resort’s amenities, services, and local attractions.
Assist guests with inquiries and provide directions as needed.
Coordinate with the front desk and other departments to ensure guest requests are fulfilled promptly.
Safely and securely handle guest luggage, ensuring it is delivered to the correct room.
Maintain the luggage storage area in an organized and secure manner.
Assist guests with the storage of their luggage before check-in and after check-out.
Practice, support, and promote the resort’s AAA Four Diamond and Gun Lake Casino Resort’s “Unsurpassed Service Standards” consistently.
Interact with guests in a friendly, courteous, and professional manner.
Maintain a high level of personal grooming and uniform standards.
Perform other duties as assigned by management to meet the business needs of the resort.