Valet Assistant Shift Manager

PENN Entertainment • Joliet, IL

17d • $55,000 - $60,000

About The Position

Supervise the Valet activities and ensure top-notch hospitality experience is provided. This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.

Requirements

• Equivalent to a high school diploma with 2 – 3 years supervisory experience and Valet experience is required.
• Must have a valid Illinois Drivers License and be able to operate manual and automatic transmission automobiles.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team.
• Must understand and speak the English language.
• This position is required to drive guest's vehicles and adhere to the company MVR policy.
• Ability to work evenings, holidays and weekends as business needs dictate.

Responsibilities

• Review workflow and staffing levels of Valet staff.
• Conduct daily performance reviews of Valet staff.
• Monitor departmental supplies and requisition as needed.
• Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
• Schedule departmental staff for proper coverage.
• Monitor and maintain the cleanliness of departmental areas of responsibility.
• Monitor the monetary transactions of the Valet Department.
• Other duties as assigned.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees