Prince Waikiki: Valet Ambassador (On-Call)

Human Resources Team•Honolulu, HI

1d•Onsite

About The Position

As an integral part of a team, Valet Ambassador is responsible for continuously looking for ways to improve Guests’ experience by providing exceptional guest service to driving the hotel vehicles and transporting hotel guest to/from assigned destinations safely, efficiently and courteously. Adhere to all local and state diving laws. Ensures safety and security of passengers and vehicles.

Requirements

Must be proficient in English (oral and written) to effectively perform job functions.
Must be able to multi-task.
Abstract (3 years no moving violation).
Minimum 2 year experience driving vehicles.
Ability to lift items up to _50__ lbs.
Ability to reach up to ___12___ inches.
Must be able to verbally communicate in person and over the phone clearly and effectively.
Must be able to follow verbal or written instructions.
High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

Nice To Haves

Prefer 1 year customer service experience

Responsibilities

Greet and acknowledge all arriving/departing guests.
Anticipate guests’ needs respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Answers Bell Desk phone within 3 rings and records guest requests on call sheet.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Review Daily Buzz, Reader Boards and Guest Letter Activities.
Review the log book (meet with Supervisor) to learn daily business activity and assignments.
Remain in assigned post position, maintaining correct stance.
Opening and closing the hotel main entrance doors for guests
Opening and closing guest vehicle doors.
Assist customers with carrying of personal belongings to and from their cars.
Providing directions or other helpful information about the local area.
Inspect vehicle for damages; mark on valet tag the appropriate damage.
Ensure the safety of all passengers’ luggage into/out of the vehicle.
Park vehicle in designated valet stalls.
Obey all traffic and driving regulations.
Ability to communicate effectively, prioritize and coordinate multiple task with various departments and guests.
Perform all other duties as may be required or assigned
Must be highly organized, detail-oriented
Follow all company policies and procedures.