Valet Manager

Clayton Valet•Lawrence, KS

8h•$50,000 - $55,000

About The Position

Clayton Valet is looking to add an Account Manager to the team at a 24/7 luxury apartment complex! The Account Manager is responsible for managing client and customer relations, ensuring billing and payroll information is accurate, hiring and scheduling employees, enforcing company policies, and coaching team members. The Account Manager also manages relationships with account representatives to ensure staffing budgets are met, and Prompt, Polite, Professional customer service is consistently provided. This position has opportunities for growth. We are looking for the right candidate to help us expand in the KC/KS market - apply below!

Requirements

Must have a valid driver's license
Must pass a drug screening and criminal background check - no felonies
Must have a clean driving record within the last 3 years
Proven account management or other relevant experience
Able to operate a manual transmission - preferred
Experience in delivering client-focused solutions based on customer needs
Excellent verbal and written communication skills
Must be proficient in English, both verbally and in writing
Excellent listening, negotiation, and presentation skills
Strong background in computers and programs such as Microsoft Office Suite, Google Docs, and Google Sheets
Natural relationship builder with integrity, reliability, and maturity
Excellent time and project management skills
Ability to prioritize among completing tasks
Keen attention to detail and adherence to deadlines

Nice To Haves

Able to operate a manual transmission - preferred

Responsibilities

Gain expert knowledge of company policies, valet procedures, guidelines, etc. via the company handbook and management playbook
Ensure that all assigned accounts are performing at an optimal level
Build and maintain positive relationships with clients, contract holders, and staff
Schedule employees, or work with Supervisors and Leads in scheduling of employees, to ensure that maximum staffing budgets are met
Ensure all accounts have the proper equipment, in working order, along with any supplies needed to run efficiently
Ensure all Account Information Sheets remain accurate and accessible to staff
Ensure all required daily reporting is completed, timely and accurately
Strategically organize traffic flow and set up overflow parking arrangements, as needed
Respond to phone calls, emails, and text messages in a timely manner
Successfully delegate tasks to supervisors, leads, and employees
Monitor, edit and approve accurate timesheets weekly for payroll and billing
Ensure all incidents are kept to an absolute minimum, properly documented, investigated, and resolved in the utmost professional and timely manner
Ensure each new employee receives proper training, and it is documented appropriately
Provide monthly progress updates to clients
May be required to lift up to 30lbs
Monitor and manage employees' hours to ensure overtime is kept to a minimum
Ensure parking garage equipment is operating efficiently and order repairs, as needed
Document employee coaching sessions, disciplinary actions and separations with the company
Attend and participate in weekly management meetings
Employ conflict resolution strategies, as needed, to maintain positive relationships between staff, management and clients
Ensure each site completes a minimum of 3 safety checks per week
Ensure each site completes a minimum of 1 quality check per week