Vaccine Retail Account Director

GSK•Durham, NC

3d•Remote

About The Position

For more than 140 years, GSK has pioneered novel research methods and technologies to help protect people from infectious diseases. Our vaccines portfolio of more than 20 marketed vaccines is the broadest in the industry, helping to protect people throughout their lives. We believe prevention, at scale and for impact, is the best health investment for society, patients, and the economy. Vaccine-preventable diseases are a significant burden on society and healthcare systems: approximately $1 trillion in productivity is lost each year due to preventable conditions. This includes the impact from the 330,000 older adults hospitalized globally each year with RSV, approximately 1 in 3 people who will develop shingles in their lifetime and the 3-11% of people infected with seasonal influenza each year. Our Vaccines portfolio will reach around half of the more than 2.5 billion people we will reach this decade. Each year, around 40% of children globally receive a GSK vaccine and GSK is well-placed to lead in the growing adult immunization market. GSK’s US Vaccines Retail Account Director Team will explore how we can apply the power of our portfolio to creating stronger and more effective working relationships within a group of US Retail Pharmacy accounts to deliver innovation that matters, maximizing our opportunities in disease prevention and changing the course of disease to impact healthcare at scale. The US Vaccines Retail Accounts team has a diverse group of national and regional account customers that are critical to facilitating GSK vaccines access to providers and patients. The Retail Accounts Team is pivotal in owning account relationships with the largest of these national, regional accounts, Pharmacy Buying Groups, and independent pharmacies. GSK’s Vaccines Retail Account Director will collectively own and be accountable to deliver GSK’s vaccines performance within targeted accounts. The Vaccines Retail Account Director will cultivate relationships across targeted strategic accounts that drive GSK’s vaccination portfolio growth to maximize our opportunities in disease prevention and change the course of preventable diseases.

Requirements

BS/BA
Minimum 5 years of vaccines or Market Access account management experience.
Demonstrated account management experience including collaborating with cross-functional teams (Internal and external matrix partners and stakeholders).
Ability to build strategic account results-oriented plans including the ability to define, track, analyze key performance measures and make appropriate data-driven decisions to achieve account performance.
Nationwide travel required (up to 60%). Must live near a major airport.

Nice To Haves

Experience negotiating, implementing, and managing contracts with Group Purchasing Organizations, Retail Buying Groups
Relevant commercial experience (7+ years in healthcare, vaccines, US Market Access)
In-depth knowledge of how the retail pharmacy industry manages and implements vaccine programs.
Proven ability to understand strategy and apply across teams, materials, and customers.
Experience influencing without direct authority across cross-functional teams, working effectively in complex situations.
Experience successfully leading teams directly by demonstrating emotional intelligence, the ability to influence & by delivering results through others.
Experience influencing customer C-Suite executives and senior leaders to ensure business objectives are met.
Listens and incorporates different perspectives across medical, clinical, commercial, customer and other functions.
Ability to manage financial budgets and build performance dashboards to help manage business performance.

Responsibilities

Partner with Strategic National, Regional, and Independent Retail Pharmacies to drive account engagement and performance aligned to GSK’s overall Vaccines Annual Performance goals.
Lead the overall business relationships with key decision-making personnel between GSK and strategic accounts, inclusive of defining contract terms along dimensions of pricing, volume, marketing partnerships, and inventory return policies, ensuring GSK vaccine product stocking targets are reached and conducting business reviews with appropriate stakeholders to ensure short- and long-term strategic partnerships.
Deliver competitive profitable immunization growth of GSK’s vaccines with Retail Channel Strategic Accounts.
Accountable for customer specific Retail performance narrative and diagnosis, inclusive of customer (field and medical) insight themes, key retailer performance metrics, measures for profitable volume growth opportunities and the achievement of strategic account business objectives.
Leads key relationships with National and State Pharmacy Organizations focused on improving vaccination rates, access to immunizations, and improving public health.
Accountable to own GSK’s relationships to ensure strong business plans are in place and execution is aligned to agreed metrics and contract terms. Serve as single point of contact between assigned strategic accounts and GSK resources (e.g., Clinical, Legal, Field Sales, Marketing and Market Access) and the expert on the Retail customer’s unique customer base, business model, and strategic outlook.
Develop, execute, and maintain Retail customer level strategic account plans, including SWOT and market landscape analyses as well as Retail marketing programs to ensure an accurate portrait of each customer opportunity enabling GSK to maximize profitable immunization growth opportunities. Mutually agree on action steps holding GSK and customer accountable for aligned issue resolution.
Identify, monitor, and communicate key changes /marketplace trends in channel landscape (e.g., strategic alliances, key customer organizational changes, competitive contracting information) impacting GSK patients (e.g., contracts, marketing programs, product availability, and changes in vaccines policy).